Our casino marketing team awaits you, ready to assist with every detail of your visit. Whether you are coming for a nice evening out or need help arranging an overnight stay, our team of player development executives and hosts are here to deliver the personalized service you deserve.


Player Development Executive

Wayne, a Pennsylvania State University Graduate, joined our Mohegan Sun at Pocono Downs team right after he graduated college in 2008. Three and a half years later, he still continues to strive for perfection when it comes to superior guest service. His experience in marketing plays a vital role in our player development team. His dedication and passion for the job makes Wayne really stand out as an employee. “I take the time to acknowledge each and every guest, regardless of their gaming preference,” says Wayne.

Player Development Executive
James was born in Illinois and raised in the southern New Jersey. He brings 20 plus years of hotel and gaming experience to Mohegan Sun at Pocono Downs. He begun his career in 1993 at Trump Castle and most recently worked at Mohegan Sun in Connecticut as Vice President of Player Development New Markets. “The casino industry has changed so much over the years, and it is always nice to see so much focus on making customer service a superior priority.”

Player Development Executive

Born in NEPA, Erica has lived in many areas around the world.  She returned to NEPA where she graduated Summa Cum Laude with a BBA and pursued her MBA from Wilkes University.  Prior to joining Mohegan Sun at Pocono Downs, Erica was a Senior Financial Specialist for First Union Corporation and owned and operated Atmosphere, a very successful salon and day spa.  Erica has always been active in the community and in her spare time enjoys meeting new people, traveling and gaming.  Erica joined our team in 2010 as a Table Games Dealer learning all of the games our casino offers and became a dual rate supervisor prior to becoming a Player Development Executive.  Erica believes her knowledge of the gaming industry combined with her love for people, travel and gaming allows her to recognize what each and every guest expects and enjoys with their gaming experience.


Casino Host Shift Manager

Dan joined Mohegan Sun at Pocono Downs in January of 2010, working in the Player’s Club. He moved to Casino Host in the fall of 2011. For Dan, the most rewarding part about working at MSPD is making sure the guests have a great time and that they can’t wait to come back for more visits.

Casino Host Shift Manager

Tara Mack graduated Wilkes University with a Bachelors Degree in Psychology and Public Relations Communications as well as a Marywood University graduate with a Masters in Education. Tara started at
Mohegan Sun as a Marketing Representative at the Player’s Club booth in April 2011 where she greeted all guests with her friendly and caring smile. Tara journeyed to Casino Host in July 2012 where she enjoys interacting and building lasting relationships with all the guests. In Tara’s spare time she enjoys yoga, kayaking, nature walks and weight training to stay fit.


Casino Host

Jacob comes from Mohegan Sun in Connecticut, born and raised in Kingston, Rhode Island as well as a graduate of Norwich Free Academy. He is a proud descendent of the great Mohegan Chief, Uncas and proudly served our country in the U.S. Army as a ranger, serving two tours in Sadr City, Iraq. He is excited to be a part of the Mohegan Tribal Gaming Authority’s growth within the gaming world. A honest and hardworking individual, Jacob strives for great customer service and always greets every guest with a smile. He is also dedicated to make each guest’s stay at Mohegan Sun at Poconos Downs as memorable as the first one.

Casino Host

Willis Chou joined Mohegan Sun on May of 2011 where he started off as a Marketing Rep at the Players Club booth. Willis moved on to be a Dual-Rate Supervisor running the casinos weekly promotions and giveaways before joining the Host team in the fall of 2013. He spent most of his youth growing up in the US and is fluent with both English and Mandarin Chinese. If you have any questions or need assistance during your stay at Mohegan Sun, don’t hesitate to contact Willis!

Casino Host

Born and raised in the countryside of eastern PA, Shana joined
Mohegan Sun at Pocono Downs in November of 2012 as a Marketing Rep in the Player’s Club booth. Shana strives to leave you with an unforgettable experience, and wanting you to leave feeling like you cannot wait to come back and tell your friends about it! On her off time, she likes having fun; whether it’s skydiving, visiting the beach, hiking with the family or just having a lazy day at home. Feel free to contact her & know that she wishes you the best and hopes to hear from you!

Casino Host

In December 2012, Holly joined the Mohegan Sun team as a marketing representative in the Player’s Club booth. She ventured over to a Casino Host in October 2013. According to Holly, the most gratifying part of her job is getting to interact with so many different people on a daily basis. On her downtime, Holly enjoys spending time with her family, going to Country concerts, swimming, and snuggling up with her pets on the couch. Do you want to find out about events happening at Mohegan Sun at Pocono Downs or about the brand-new hotel? You can email her now, she can’t wait to answer your questions!

Casino Host

An original product of NEPA, Kiki Miller ventured to North Carolina to compete on the collegiate level in athletics at Pfeiffer University. Taught by the best, this team player brings her enthusiasm for winning to every guest she encounters here at MSPD. “I am always here to cheer you on!”

Casino Host

Kenny Rowlands has been a member of the Mohegan Sun team since the summer of 2010, when he began in the Player’s Club as a Marketing Representative. In his time with us, Kenny has not only shown excellence and great enthusiasm as a Rep, but has also elevated to Casino Host in the winter of 2011. Kenny enjoys spending time with his family, gaming and snowboarding in his spare time.

Casino Host

George feels as though the most important part about being a Casino Host is being visible. His diverse 18 years of sales and marketing background sets the stage and helps him every day making sure that each and every guest he greets has an exceptional experience during their visit. “I strive for perfection in my job responsibilities. I have the privilege and pride to be working with the best marketing team in the casino industry. I love the excitement of the casino! Our guests are our extended family and making them happy also makes me happy.”

Casino Host

Laura graduated from King’s College in the winter of 2010. She started at Mohegan Sun at Pocono Downs in the summer of 2011 as a valet attendant. She then transferred to the Marketing department as a Player’s Club Representative and soon after made the transition over to Casino Host. Her loyalty to Mohegan Sun is exceeded only by her dedication to making every guest’s experience completely unforgettable. Laura’s favorite part of working “under the Sun” is meeting and interacting with so many different and interesting people.